Who builds it
One person, Tien, builds and supports Pickup Signal. Every page's footer carries the same line: "Built and supported by Tien."
About
About Pickup Signal
Who builds it, why it exists, what it connects to today, and how to reach a person if you have a question.
One person builds it, and answers the email.
Why it exists
The problem is a customer interrupting a working counter to ask whether their order is ready. The guide on why customers ask "is mine ready?" covers what that question costs a shift.
What it connects to today
Square connects in a few clicks, and every eligible order lands on the board automatically. Manual entry works with any other register: type a name or ticket number, press Enter, two seconds. Clover's connector is built and waiting on Clover's own App Market approval; Toast's isn't built yet. See every way an order reaches the board →
Have a question, or run Clover or Toast?
Email Tien directly. A person reads every message, and there is no ticket queue behind it.